Welcome: Joyce Meldrem, Library Director, Loras College

Keynote: ILL as the Final Frontier: To Boldly go Where no Librarian has Gone Before!
Cherié L. Weible
Head of Interlibrary Loan and Document Delivery
University of Illinois at Urbana-Champaign

The Locator and SILO Interlibrary Loan: Past, Present & Future
Marie Harms, Library Consultant, State Library of Iowa, Des Moines, IA

Brief Description: This session will provide and update and overview of the changes made to the Locator, Iowa's statewide union catalog and discuss the future of the Locator and the SILO Interlibrary Loan system.

Abstract: The Locator has been updated and moved to a new database structure. This has resulted in new indexes, new searching capabilities and changes in the record loading process. This session will inform and discuss these changes and the impact on Iowa libraries. The State Library of Iowa has signed on to partner with 6 other states to develop an Open Source Statewide Resource Sharing system. This session will present the project, and discuss the time line and the implications to Iowa libraries participating in Interlibrary Loan.

The Custom Holdings Advantage
Rod Lysenko, Reference and ILL Librarian, Edgewood College, Madison, WI

Brief Description: In a survey of ILL requests filled during the Fall Semester 2009, Rod Lysenko (Edgewood College) reports on how use of Custom Holdings made the process more efficient. Edgewood's Custom Holdings groups include a pool of over 700 potential lenders. Rod analyses statistics from a study of over 500 requests.

Abstract: In this presentation, we wish to show the efficiencies of using OCLC Custom Holdings in our ILL service. Edgewood College is a four year liberal arts college located in Madison WI. Edgewood also has Master’s programs in Business, Education, Nursing and a doctoral degree program in Education. Enrollment at Edgewood is 2,500 with about 400 faculty and staff. The ILL staff at Edgewood consists of one librarian, a graduate assistant, and a student assistant who work part-time. Our Custom Holdings put a priority on cost and time. There are four Custom Holdings groups in order of preference: free Wisconsin lenders, free Midwest lenders, UW-Madison and Others (free lenders from more distant states). There are over 700 libraries in these groups from all 50 states. Almost all of them are academic libraries, but also include some state libraries, special libraries and seminary libraries. The only library charging a fee for loans in our holding groups is UW-Madison. We also have a separate holding path for video requests. A survey of over 500 ILL requests we filled in the Fall Semester, 2009 show that almost 95% of the requests were filled through libraries in the Customs Holdings groups. Furthermore, about 84% of them came from free lenders in the Midwest. Thus, we met our goals of minimal cost and shorter waiting time for a high percentage of our ILL requests. Some might question if it is worth the effort to include 600 libraries in the Customs Holdings groups. While it is true that there are probably a smaller core group of university libraries that could deliver on those hard to fill requests, we did fill about 7% of the requests from free lenders in the Other group. So we did save money by borrowing from Others as opposed to borrowing from university libraries charging a fee. Since we have been using Custom Holdings for several years and expect to do so for many more, we think the cost of selecting and inputting 700 libraries was well worth the effort.

Concurrent Sessions II
10:25 a.m. - 11:15 a.m.

"ILL'd Buy That!" - Designing an Effective Buy Not Borrow Program
Jonathan Helmke, Assistant Diretor for Library Systems and Technical Services, University of         Dubuque, Dubuque, IA
Susan Reiter, Interlibrary Loan and Cataloging Assistant, University of Dubuque, Dubuque, IA
Meris Muminovic, Acquisitions Assistant, University of Dubuque, Dubuque, IA

Brief Description: Libraries develop and implement strategic plans in order to serve their patrons better. This presentation will describe how our small academic library implemented an ILL Buy Not Borrow Program to meet one of the library's strategic goals. During this session, we will: 1) explain how the program and the ILL services can help meet the goals of a library's strategic plan; 2) give an overview of our program that integrates ILL and Acquisitions including staff, budgets, and processes; and 3) report results from our first year of implementation.

Abstract: In the Fall of 2008, the University of Dubuque established an ILL Buy not Borrow Program to help meet one of the goals of the library's strategic plan: students will use a high-quality and relevant collection that supports their education and encourages lifelong learning. This program was implemented with several objectives: 1) continue excellent service to the students including delivery time; 2) seamless integration of ILL, Acquisitions, and Cataloging including the use of ILLIAD and JTACQ to keep track of things, make transactions flow, and provide a necessary communication piece; 3) provide a simple transition for staff and is transparent to patrons; 4) have specific, well-defined criteria that allow purchasing decisions to be made quickly and easily; and 5) add quality materials to the collection that will meet the students' immediate and future research needs. During this session, we will: 1) explain how the program and the ILL services can help meet the goals of a library's strategic plan; 2) give an overview of our program that integrates ILL and Acquisitions including staff, budgets, and processes; and 3) report results from our first year of implementation. The Buy Not Borrow program allows us to continue building a high quality, relevant collection while meeting the immediate needs of students as efficiently or almost as efficiently as borrowing the materials.

Brief Description: Learn how two services are changing the ILL landscape in the Minitex region. Library users in Minnesota can search the MnLINK Gateway and place ILL requests for books, CDs, DVDs, articles, and more using the “get it” button. Users can also have articles delivered to their desktops by using Minitex Electronic Document Delivery (MEDD).

Abstract: Minitex is a publicly supported network of academic, public, state government, and special libraries working cooperatively to improve library service for their users in Minnesota, North Dakota and South Dakota. There is reciprocity with Wisconsin libraries.

In September, 2000, Minitex implemented electronic delivery of articles to users’ desktops, and to date have delivered nearly 300,000 articles to library users in the Minitex region.

Through the MnLINK Gateway, libraries and community members have access to the online catalogs of more than 20 Minnesota library systems and the Electronic Library for Minnesota (ELM). ELM includes a wide variety of subscription databases made available through collective, statewide contracts.

This successful service has led library users in Minnesota to use the MnLINK Gateway to place over 600,000 interlibrary loan requests per year. Learn how this is affecting the local libraries, and the Minitex office where 200,000 of these requests are processed by Resource Sharing staff, who process over 400,000 requests annually.

Interlibrary Loan on a Shoestring: Sharing Responsibilities Across Departments
Heather Weltin, Head of Access Services, University of Wisconsin - Madison, Madison, WI
Stephanie Harris, Access Services Librarian, University of Wisconsin - Madison, Madison, WI

(PowerPoint Presentation)

Brief Description: In this time of declining budget, reduction of staff, and consolidation of services Interlibrary Loan needs to develop innovative ways to get the work done.

Abstract: In the past five years the University of Wisconsin-Madison has seen Interlibrary Loan Departments consolidate and new services implemented with less ILL staff than ever before. We have struggled with ways to continue our same level of service even with these changes and have had to think outside the box in order to get the job done. By incorporating staff across campus and from other library departments we have actually improved our old services and implemented more. This discussion will focus on how we improved and implemented services with less ILL staff. We will provide tips for any size library to do the same. All it takes is some sharing of ideas and a little courage.

Brief Description: The various ILL services available to distance education (DE) students attending UW-Platteville will be discussed. Presentation will highlight ILLiad and Odyssey, Universal Borrowing and SFX. Relevant operating policies and web pages will be reviewed. Attendees will be encouraged to share their own experiences in providing ILL service to DE students.

Abstract: The Karrmann Library policy on distance education students simply says that parallel service is provided both to DE and traditional campus students. The library makes every effort to give quality materials and services to every student as efficiently and effectively as possible. Carefully planned web pages seamlessly connect student research needs to an abundance of materials available through the library portal. Faculty and students are guided to academic resources via Universal Borrowing and OCLC's Worldcat. Periodical information is available through one hundred and fifty citation and full text databases. When materials are not available via campus holdings, patrons may employ ILL functions like ILLiad and Odyssey which frequently brings digitized information directly to the student's desktop within a day. SFX, a service of Ex Libris, has cut waiting for journal articles and lessened ILL staff time down to a few moments and greatly reduces research time by automatically searching for full text articles across multiple databases. Faculty members have frequently stated that the actual time involved in researching a given topic has been considerably diminished thus giving them and their students more time to focus on the actual writing process. Librarians attending this show-and-tell session will be invited to share their own experiences in providing ILL service to DE students.